No, we have no relationship at all with the prisons.  We simply give you a landline number that the prison charges at a cheaper rate than a call to a mobile.

Yes.  The prison will still charge the inmate for the call to the landline number.

PrisonConnect saves you money overall, because the cost of the a call to a landline is usually much cheaper than a call to a mobile.

We try to give you a number that the prison will charge as a flat rate, local call.

Local call rates vary from state to state and even prison to prison, but we’re told its usually a flat 30 to 50 cents.

It’s not alway possible to get numbers that the prison will charge as a local call, especially in country areas.  Contact us and we can advise on your situation.

The inmate selects the landline number from their list of approved numbers.  It rings and you answer on your mobile.

When someone calls your PrisonConnect landline, you’ll see the the landline number as the caller ID on your mobile.

To help you recognize the landline number, you can add it as contact on your mobile so it shows the contact name when you receive calls.

If you ever need to see the caller’s number, it is listed in your Call Log on the web portal at https://app.telephoneer.com.au

No.  The landline number on your PrisonConnect service is only yours while you have an active account.

Yes.  Call or email us at hello@telephoneer.com.au and we’ll add another landline service to your account.  You can have as many as you need.

Each landline number you have costs $2.50 per week, so two landline numbers would cost $5 per week plus calls.

Just call or email us at hello@telephoneer.com.au and we’ll verify your new number and update your account.

We don’t let you change it yourself because PrisonConnect is designed to be as close to a fixed line service as we can make it, so as not to be viewed as a phone diversion service (which is not allowed in some prisons).

Call or email us at hello@telephoneer.com.au  We can give you a new number that’s suitable for your inmate’s new prison.

You’ll need to get the new number added to their phone list so they can call it.

If you turn off the Auto-recharge facility on your account, payments will only be made when you choose to make them.

Auto-recharge is turned on when you sign up, so if you want to manage your payments yourself be sure to turn it off, or ask us to do it for you.

We don’t have plans, so the cost depends on how many calls you get.

For example, say you receive one call per day that lasts for 10 minutes.

Daily call cost = 1 call x 10 minutes x 10 cents per minute = $1
Weekly call cost = $1 x 7 days = $7.
Weekly number rental = $2.50 per week
Total weekly cost is $7 for calls + $2.50 number rental = $9.50 

No.

There are no cancellation fees and we will refund your remaining account balance when you close your account.

We have no relationship with the prisons and no way of knowing when your inmate is released unless you tell us.

The $2.50 per week number rental fee applies even if you don’t get any calls, so simply close your account when you no longer need it.

The $2.50 weekly number rental fee applies even if you aren’t receiving calls.

If you no longer need your number, close your account and we’ll refund your balance.

If you’re having problems logging into your account, try going directly to the login page at https://app.telephoneer.com.au/login

You can close your account at any time.  Just log onto your account in our web portal at https://app.telephoneer.com.au, go to your account page and scroll down the “danger zone”.

Click the CLOSE ACCOUNT button, confirm and you’re done.

We’ll then finalise the account closure within 1 business day and refund any remaining credit balance to the card you used to purchase it.